Computer FAQ's
Should I leave it on or turn it off?
Turn it off when not in use!
Your computer contains at least one fan if not more. These fans suck in air along with dust. Even if you have a very clean environment, the longer they run the dirtier they get inside. The only computers that should stay on are servers.
How can I cut down on all that junk email that I get?
Cinch IT offers anti-spam solutions that can greatly decrease the amount of SPAM you receive through email. Contact Us for more info.
I have a virus, now what?
Cinch IT has many years of experience in removing Viruses as well as putting precautions in place to prevent them from entering your system again. Please Contact Us for information on corporate anti-virus solutions.
How do I stop programs from loading with Windows?
Whenever you install a program or an application some programs will load parts of themselves along with Windows. This can cause your computer to run slow and use system resources. Cinch IT offers a service called cinchOPTIMIZE to eliminate this issue and bring life back to computers.
How do I recover data from a crashed hard drive?
If your drive isn't physically damaged it is possible to recover your data using software programs. Even when Windows can't read a disk, the data still may be physically there.
Cinch IT can recover your lost data if the hard drive is still operable. It’s best to use a form of data backup so you will never lose your data.
How can I connect to my office computer from home?
Cinch IT can design and configure a remote access solution to enable you to access your company network from any computer that has internet access.
Video Surveillance FAQ
What is CCTV?
CCTV (Closed Circuit Television) is a visual surveillance technology designed for monitoring a variety of environments and activities. CCTV systems typically involve a fixed (or "dedicated") communications link between cameras and monitors.
What does FPS mean?
FPS(frames per second) the number of still frames (pictures) that give the illusion of motion, which appear in a single second of time. 30fps is considered "Real Time". So for Real Time viewing of your cameras, you need at least 30fps for each camera.
What is a DVR?
DVR stands for Digital Video Recorder. It is a PC-based video recorder capable of taking the video from up to 16 cameras and records it into a digital format on a hard drive. It can record high quality video, maintenance free, for weeks. An ideal replacement for time laps VCRs.
Can I view live and recorded video remotely?
Yes, you can view live and recorded video from anywhere either through Internet or
regular phone lines.
What is LUX?
If a candle is one foot away from an object, it gives one foot-candle of light illuminance onto the object. This is about 10 “lux,” and is an informal definition of lux. The unit of lux (illuminance value) tries to relate the actual energy per unit-area falling on a surface to what the human eye perceives.
Can I zoom in with a camera?
Yes, but you need a special camera (PTZ) with that functionality built in. Compare to fixed cameras they are more expensive.
What camera lens size is the best for my application?
It is recommended to use an auto-iris lens when light conditions vary (EX: outdoor cameras).
Wide-angled lenses (EX: 3.6mm) are better for viewing a general areas.
Narrow-angled lenses (EX: 6-8mm) are better for looking down hallways or at cash registers.
Can I save video or images?
Yes, you can save video in AVI format or save images in JPEG format, locally or remotely.
Can I record audio?
Yes, with an optional audio module.
How long will the DVR store video?
The general rule of thumb is that each camera will use about 2 to 3 gigabytes (gigs) of hard drive space a day. The actual amount of hard drive space used varies widely and depends to a large extent on how much movement there is on the cameras.
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